退款政策

We want every VERY THAT piece to arrive in excellent condition and meet the standards expected of the House.

7-Day Returns

We accept returns within 7 calendar days from the date of delivery, including change-of-mind returns.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Be free from scratches, stains, odors, damage, or signs of use

  • Include all original accessories, dust bags, packaging, and other items received with the order

To request a return, contact hello.verythat@gmail.com within 7 calendar days of receiving your order and include your order number.

Items returned without prior authorization may not be accepted.

Change-of-Mind Returns

For returns due to change of mind, preference, size, or other reasons unrelated to a defect or error by VERY THAT:

  • The customer is responsible for all return shipping costs.

  • International customers are responsible for arranging and paying for return shipment to the Philippines.

  • The item remains the customer's responsibility until it is received by VERY THAT.

  • We strongly recommend using a tracked and insured shipping service.

Once the returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For visible shipping damage or an incorrect item, we recommend contacting us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Please provide your order number and a description of the issue. We may request photographs or other information to help us assess the item.

Where the issue is confirmed to be the responsibility of VERY THAT, we will arrange an appropriate remedy, which may include repair, replacement, or refund in accordance with applicable consumer laws.

VERY THAT will cover reasonable return shipping costs for approved returns involving a damaged, defective, or incorrect item.

The 48-hour reporting request does not limit any rights or remedies available to you under applicable consumer protection laws.

30-Day Limited Manufacturing Warranty

VERY THAT products are covered by a 30-day limited manufacturing warranty, beginning on the date the order is delivered.

The warranty covers manufacturing defects that arise during normal and reasonable use, including, where applicable:

  • Stitching or seam failure caused by a manufacturing defect

  • Hardware becoming detached or failing due to a manufacturing defect

  • Zipper or closure failure caused by defective workmanship

  • Structural or construction defects

  • Lining separation caused by defective workmanship

If you believe your item has a manufacturing defect, contact hello.verythat@gmail.com with your order information and a description of the issue.

Depending on the nature of the defect, VERY THAT may provide repair, replacement, refund, or another appropriate remedy.

What the Warranty Does Not Cover

The limited warranty does not cover damage or deterioration resulting from:

  • Normal wear and tear

  • Scratches, scuffs, dents, creasing, or other cosmetic wear from normal use

  • Normal scratching or gradual changes to hardware finishes

  • Stains, discoloration, or color transfer

  • Exposure to water, excessive humidity, heat, oils, perfumes, alcohol, chemicals, or other substances

  • Contact with rough or abrasive surfaces

  • Overloading or improper use of the bag

  • Accidents, impact, mishandling, or negligence

  • Improper cleaning, storage, or maintenance

  • Repairs, alterations, or modifications performed by third parties

  • Damage caused by failure to follow the product care instructions

Minor variations in texture, finish, construction, or appearance that fall within normal production tolerances and do not affect the function or durability of the product are not considered manufacturing defects.

This limited warranty is provided in addition to, and does not restrict, any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to reflect the refund after it has been issued.

International Orders

For change-of-mind returns, international customers are responsible for return shipping costs.

For approved returns involving a damaged, defective, or incorrect item, VERY THAT will cover or reimburse reasonable return shipping costs as applicable.

Import duties, taxes, customs charges, brokerage fees, and similar charges paid directly to governments, customs authorities, couriers, or other third parties are not collected by VERY THAT and may not be refundable by us. Customers may need to contact the relevant authority or service provider regarding reimbursement of these charges.

Final Sale Items

Items specifically marked Final Sale are not eligible for change-of-mind returns.

This does not affect a customer's rights regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Contact

For returns, warranty claims, or questions regarding this policy:

VERY THAT WORLD
Email: hello.verythat@gmail.com