配送ポリシー

At VERY THAT WORLD, we aim to provide a smooth and reliable delivery experience from the moment your order is placed until it reaches you.

Order Processing

Orders are processed within 2–3 business days after payment has been confirmed. Processing times do not include weekends or public holidays.

During peak periods, product launches, sales events, or holiday seasons, processing may take slightly longer.

Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery Timelines

Estimated delivery times after order processing are:

  • Metro Manila: 1–5 business days

  • Provincial Areas: 7–14 business days, depending on location and accessibility

  • International: 3–14 business days, depending on the destination, customs clearance, accessibility, and local courier operations

Delivery estimates are provided as guidance only and are not guaranteed delivery dates.

Delays may occur due to customs processing, weather conditions, courier disruptions, public holidays, or other circumstances outside the reasonable control of VERY THAT WORLD.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination and shipment details.

The applicable shipping fee will be displayed before you complete your purchase.

For international orders, shipping fees do not include any import duties, taxes, customs charges, brokerage fees, or other charges that may be imposed by the destination country.

Cash on Delivery — Philippines Only

Cash on Delivery is available for eligible orders within the Philippines only.

An additional ₱500 convenience fee will be charged for all Cash on Delivery orders. This fee is separate from the applicable shipping fee.

We will contact you via text message and email to confirm your Cash on Delivery order before dispatch. Please reply to confirm your order.

Orders that are not confirmed may be cancelled.

Order Tracking

All dispatched orders include tracking information, which will be sent to the email address provided during checkout.

Tracking updates are managed by the courier and may take some time to appear after your order has been dispatched.

Customers are responsible for monitoring their shipment and responding promptly to any requests from the courier or customs authorities.

Delivery Information

Customers are responsible for providing complete and accurate shipping information, including their:

  • Full name

  • Complete delivery address

  • Contact number

  • Email address

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional costs resulting from an incorrect or incomplete address, failed delivery attempt, or requested redirection may be charged to the customer.

Delivery Issues

If you experience a delivery issue, including an unusually delayed, missing, damaged, or incorrectly delivered shipment, please contact us promptly at hello.verythat@gmail.com.

We will coordinate with the courier to investigate and resolve the issue where possible.

For visibly damaged shipments, we may request photographs of the parcel, packaging, shipping label, and product to assist with the investigation.

International Shipping

VERY THAT WORLD ships internationally from the Philippines.

International delivery times may vary depending on the destination, customs clearance, courier operations, and other circumstances outside our control.

Duties, Taxes & Customs Charges

International orders may be subject to:

  • Import duties

  • Value-added tax or other local taxes

  • Customs processing fees

  • Brokerage or handling charges

  • Other charges imposed by the destination country

These charges are separate from the product price and shipping fees charged by VERY THAT WORLD.

They are determined by the destination country's customs authorities, government agencies, courier, or other relevant third parties and may be collected separately before or upon delivery.

The customer is responsible for any applicable import duties, taxes, customs charges, brokerage fees, or similar charges unless otherwise required by applicable law.

VERY THAT WORLD does not control these charges and cannot guarantee or predict the amount that may be imposed.

We recommend checking your destination country's import regulations before placing an international order.

Customs Clearance

International customers are responsible for providing any information or documentation reasonably required by the courier or customs authorities to complete customs clearance.

Failure to respond to customs or courier requests may result in delays, storage fees, return of the shipment, or abandonment of the parcel.

Refused or Undeliverable Shipments

If an order is refused, abandoned, or returned because of:

  • Unpaid duties, taxes, or customs charges

  • Failure to cooperate with customs clearance requirements

  • An incorrect or incomplete delivery address

  • Repeated unsuccessful delivery attempts

  • Refusal to accept the shipment

the parcel may be returned to VERY THAT WORLD.

Any eligible refund will be processed only after the returned item has been received and inspected.

Return shipping costs, customs charges, storage fees, duties, taxes, brokerage fees, or other costs incurred as a result of the failed or refused delivery may be deducted from any eligible refund where permitted by applicable law.

Customs & Courier Delays

VERY THAT WORLD is not responsible for delays caused by:

  • Customs inspections or clearance procedures

  • Government authorities

  • Local or international courier disruptions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Other circumstances outside our reasonable control

We will, however, provide reasonable assistance in coordinating with the courier when necessary.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible at hello.verythat@gmail.com with your order number and relevant details.

Where an item is confirmed to have arrived damaged, defective, or incorrect, the matter will be handled in accordance with our Returns, Refunds & Warranty Policy.

Contact

For shipping questions or concerns regarding an existing order, please contact:

VERY THAT WORLD
Email: hello.verythat@gmail.com
Philippines